RETURN POLICY

Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund or store credit.  Our return policy for all federal government contracting service purchases that are bought at list or regular price is 30 days. Please see below for more information on our return policy.

RETURNS

To be eligible for a return for any of our federal government contracting services that you purchased, a cancellation request must be made prior to the start of the project. Only regular or list-priced items may be refunded, unfortunately, sale items cannot be refunded. This does not apply to annual business development & capture purchases. All unused quarter portions (Q2, Q3, or Q4) of any of our annual business development & capture plans can be refunded regardless if purchased at the regular price or sale price.

Several types of goods are exempt from being returned, such as:

* Gift cards

* Downloadable software products

* Downloadable training courses 

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

* A 5% restocking fee will be charged for all returns.  

* Sale items are FINAL SALE and cannot be returned.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@diversegovernmentcontracts.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at exchanges@diversegovernmentcontracts.com and send your item to: 

1130 Wall Street #509 | La Jolla, CA 92037 | United States. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN PROCESS

To return an item, please email customer service at customerservice@diversegovernmentcontracts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an (RMA) number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

DIVERSE GOVERNMENT CONTRACTS, INC.

Attn: Returns

RMA# 

1130 Wall Street #509

La Jolla, CA 92037 

United States. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

(858) 365-0988 

customerservice@diversegovernmentcontracts.com